Last updated September 13, 2026
This policy explains how Prestige Properties Home collects, uses and protects your information when you use our platform. We are committed to handling your data responsibly and transparently.
Information we collect
We collect information you provide directly and information generated as you use the Platform:
- Account details: name, email, phone number and password.
- Agent verification (KYC): company details, government ID, referees and bank information.
- Transaction data: interests, inspections, offers, payments and support messages.
- Usage data: log-in times, IP address and activity needed to operate and secure the service.
How we use information
We use your information to operate the marketplace, verify agents, facilitate managed transactions, review payments, provide support, and keep the Platform secure. We do not sell your personal information.
Documents & private storage
Sensitive files — including identity documents, property documents and payment proofs — are stored on private storage that is never publicly accessible. They are viewable only by you and the authorised staff responsible for verification or review.
When we share information
We share information only as needed to deliver the service — for example, connecting a client with the agent and consultant assigned to their transaction — and where required by law. Authorised administrators access data strictly according to their role and permissions.
Payment information
Payments are handled through manual proof verification. We store the proof you upload and related metadata to review and confirm payments. We do not store card details on the Platform.
Cookies & sessions
We use essential cookies to keep you signed in and to protect against fraud (for example, CSRF tokens and session identifiers). These are necessary for the Platform to function.
Security
We apply role-based access control, permission checks, private storage for sensitive files, password hashing, rate limiting and activity logging. No system is perfectly secure, but we work continuously to protect your data.
Your rights
You may access and update your profile at any time from your dashboard, and request correction or deletion of your personal information by contacting support, subject to legal and transactional record-keeping requirements.
Data retention
We retain information for as long as your account is active and as needed to comply with legal obligations, resolve disputes and enforce our agreements. Verification and transaction records may be retained longer where required.
Changes to this policy
We may update this policy periodically. The “last updated” date reflects the latest revision. Significant changes will be communicated where appropriate.
Privacy questions? Contact our team.